Shipping & Returns

The short version: the price you see is final, with shipping, duties and taxes included. The parcel is tracked, and you have 30 days to think it over, with free returns.

Worldwide Complimentary Shipping

Every Berenford order ships complimentary, anywhere in the world, with tracked courier service. There is no minimum order value. There is no signature requirement unless you specifically request one (write to info@berenford.com after placing the order).

Delivery Times

Each pair is prepared by hand and dispatched within 2 working days. You receive tracking as soon as it ships. Delivery then takes:

Switzerland: up to 3 working days.
European Union & UK: up to 7 working days.
North America: up to 10 working days.
Rest of world: up to 15 working days.

Many parcels arrive sooner.

Duties, Taxes & Customs

The price you see is the final price, wherever you are. Orders within Switzerland include 8.1% Swiss VAT. Every other order ships Delivered Duty Paid: Berenford pays the import duties, local taxes and customs clearance on your behalf. There is nothing to pay at delivery and no customs paperwork for you.

Packaging

Every frame is delivered in a numbered Berenford presentation box, with: a vintage-style hard case, a Carl Zeiss microfibre cleaning cloth, a paper care card, and the numbered authenticity certificate corresponding to your frame's position in the 100-piece edition.

Returns Policy

You have 30 calendar days from the day you receive your frame to request a return, and returns are free. The frame must be returned unworn, in original packaging, with the Berenford box, the case, and the cleaning cloth intact.

To initiate a return, write to info@berenford.com with your order number and we will send you a prepaid return label within one working day, at no cost to you. Once the parcel is received and inspected at the atelier, we refund the full price you paid to the original payment method, usually within 3 working days and never later than 14 days.

Exchanges

We do not offer direct exchanges. To switch to a different model or colour, please return the original frame and place a new order. This keeps the inventory and the limited-edition numbering clean.

Damaged or Defective Frames

If your frame arrives damaged, please write to info@berenford.com with photographs within 5 days of delivery, and we replace it at our cost. If you discover a manufacturing or material defect within the two-year warranty period, write to us with photographs as soon as you notice it, and we repair or replace the frame at our cost.

The Warranty

Every Berenford frame: 2 years against manufacturing and material defects, covering the Mazzucchelli acetate, the Zeiss lenses and the OBE hinges.
Cosmetic wear from normal use is not covered.
Lifetime repair and re-polishing: available at the Lugano atelier at cost, for the lifetime of the frame, on every numbered Berenford piece.

Lost or Late Parcels

In the rare event a parcel is lost or significantly delayed in transit, write to info@berenford.com. We trace the parcel with the courier and, if confirmed lost, we ship a replacement at no cost.